TV keeps buffering
Troubleshooting guide
Quick check: Restart the affected TV/device and confirm your internet connection before trying the steps below.
What to check first
Test another app, restart networking equipment and improve the TV's Wi-Fi connection.
Step-by-step troubleshooting
- Restart the TV or streaming device.
- Check that the device is connected to the correct Wi-Fi network.
- Open another streaming app to see whether the problem affects only one service.
- Check for available device and app updates.
- Sign out of the affected app and sign back in.
- If the issue continues, check the service provider's official support page for account or outage information.
When the problem may be your internet
If multiple apps buffer or fail at the same time, test another device on the same network. Restart your router if appropriate and move the TV closer to the router or use Ethernet when supported.
Still having trouble?
Use the streaming app guides and TV/device guides to narrow down the problem.