HDMI Audio Not Working
JZX Stream original troubleshooting guide
What this guide covers
Troubleshoot missing audio from an HDMI source.
Step-by-step troubleshooting
1. Confirm the cable, accessory or connection is fully seated and the correct TV input is selected.
Complete the check, then test the original problem again.
2. Disconnect the affected device or accessory for a moment, then reconnect it.
Complete the check, then test the original problem again.
3. Try another compatible input, cable or source when available to isolate the problem.
Complete the check, then test the original problem again.
4. Restart both the TV and the connected device.
Complete the check, then test the original problem again.
5. If the problem follows one accessory while other sources work, investigate that accessory's compatibility or support documentation.
Complete the check, then test the original problem again.
Before you reset anything
A factory reset can remove accounts, apps, settings and network information. Treat it as a later option rather than the first troubleshooting step.
When the problem is only one app
Test another streaming service. If other services work, the issue may be limited to the affected app, account or provider. Update or restart the app and use its official support process if needed.
Still not fixed?
If you've tried the steps above and still can't get your TV or streaming service working, call JZX Stream.
Frequently asked questions
Should I factory-reset my TV first?
Usually no. A restart, connection check, app update or input check is less disruptive. A factory reset should be a later option after you understand what it will erase.
What if I still cannot fix it?
If the basic steps do not solve the problem, note the TV/device model, app name and exact error message before seeking additional help.