TCL TV No Sound
JZX Stream original guide
Quick check: TCL TV menus can vary by model and software version. Use the closest matching setting shown on your screen.
What this guide covers
This guide helps with missing audio, incorrect audio output, or sound that stops during streaming.
Step-by-step troubleshooting
1. Check the volume and mute controls on the TCL TV.
Complete the check, then test the original problem again.
2. Open Sound or Audio settings and confirm the intended output device is selected.
Complete the check, then test the original problem again.
3. If you use a soundbar or receiver, check its power and input.
Complete the check, then test the original problem again.
4. Restart the TV/device and test audio from another app or input.
Complete the check, then test the original problem again.
5. If another source has sound but one app does not, update/restart that app and check its audio settings.
Complete the check, then test the original problem again.
Still not fixed?
Need help?
☎ CALL NOWIf you tried the steps and your TCL TV still has the problem, call JZX Stream.
Frequently asked questions
What if these steps do not fix the problem?
Record the exact device model, app name and error message, then seek additional help. You can call JZX Stream at (507) 722-0465.
Should I factory reset my device?
A factory reset is usually a later option because it can remove apps, accounts, network settings and preferences.