Samsung TV Buffering Problems
JZX Stream original guide
Quick check: Samsung TV menus can vary by model and software version. Use the closest matching setting shown on your screen.
What this guide covers
This guide helps with streaming that keeps buffering, pauses, or drops video quality.
Step-by-step troubleshooting
1. Test a different streaming service on the Samsung TV.
Complete the check, then test the original problem again.
2. Check the device’s network connection and confirm it is connected to the intended Wi-Fi network.
Complete the check, then test the original problem again.
3. Restart the {brand} and reopen the streaming app.
Complete the check, then test the original problem again.
4. If several services buffer, restart your home network equipment and test again.
Complete the check, then test the original problem again.
5. If only one service buffers, update the app and check the provider’s official support information.
Complete the check, then test the original problem again.
Still not fixed?
Need help?
☎ CALL NOWIf you tried the steps and your Samsung TV still has the problem, call JZX Stream.
Frequently asked questions
What if these steps do not fix the problem?
Record the exact device model, app name and error message, then seek additional help. You can call JZX Stream at (507) 722-0465.
Should I factory reset my device?
A factory reset is usually a later option because it can remove apps, accounts, network settings and preferences.