Roku Apps Not Working
JZX Stream original guide
Quick check: Roku menus can vary by model and software version. Use the closest matching setting shown on your screen.
What this guide covers
This guide helps with apps that will not open, load, update, or play content.
Step-by-step troubleshooting
1. Open the app again on your Roku and note whether it freezes, closes, or shows an error.
Complete the check, then test the original problem again.
2. Restart the {brand} before changing advanced settings.
Complete the check, then test the original problem again.
3. Check for device software and app updates through the official store or system menu.
Complete the check, then test the original problem again.
4. Test another streaming app to determine whether the problem affects one app or several.
Complete the check, then test the original problem again.
5. If only one app fails, use that provider’s official account and support process.
Complete the check, then test the original problem again.
Still not fixed?
Need help?
☎ CALL NOWIf you tried the steps and your Roku still has the problem, call JZX Stream.
Frequently asked questions
What if these steps do not fix the problem?
Record the exact device model, app name and error message, then seek additional help. You can call JZX Stream at (507) 722-0465.
Should I factory reset my device?
A factory reset is usually a later option because it can remove apps, accounts, network settings and preferences.