Apple TV Wi-Fi Problems
JZX Stream original guide
Quick check: Apple TV menus can vary by model and software version. Use the closest matching setting shown on your screen.
What this guide covers
This guide helps with won’t connect to Wi-Fi, keeps disconnecting, or cannot find your network.
Step-by-step troubleshooting
1. Confirm Apple TV is powered on and open the Network or Wi-Fi settings.
Complete the check, then test the original problem again.
2. Check that your home Wi-Fi network appears and select the correct network.
Complete the check, then test the original problem again.
3. Re-enter the Wi-Fi password carefully and wait for the connection test.
Complete the check, then test the original problem again.
4. Restart the TV or streaming device and test another streaming app.
Complete the check, then test the original problem again.
5. If several devices have the same issue, restart your home network equipment and test again.
Complete the check, then test the original problem again.
Still not fixed?
Need help?
☎ CALL NOWIf you tried the steps and your Apple TV still has the problem, call JZX Stream.
Frequently asked questions
What if these steps do not fix the problem?
Record the exact device model, app name and error message, then seek additional help. You can call JZX Stream at (507) 722-0465.
Should I factory reset my device?
A factory reset is usually a later option because it can remove apps, accounts, network settings and preferences.